Intercontinenal Sydney 

IHG Hotels & Resorts is continuing to evolve its procurement capabilities to help support hotels and owners with a more efficient, consistent, and transparent purchasing experience. As part of this effort, the FutureLog procure-to-pay (P2P) system has been introduced across a growing number of hotels in Australia. Its introduction is a core component of IHG Procurement’s wider digital procurement agenda across EMEAA, where improving process simplicity, enhancing transparency and potentially reducing operational complexity are key priorities.

A More Streamlined Approach

FutureLog brings together ordering, pricing, catalogue access, approvals, inventory management and invoicing into a single cloudbased environment. The platform is built to support the realities of hotel operations, where purchasing is both frequent and detailed, and where small inefficiencies have the potential to compound into significant workload over time. The structure of the platform, including realtime pricing, digital catalogues and automated workflow capabilities, is designed to help hotels make decisions with the most up-to-date information available and to help reduce the scope for errors or administrative rework.

The Australian rollout formed part of a broader uplift of the region’s procurement capabilities during 2025. As part of this work, approximately 42 hotels transitioned onto the FutureLog system and approximately 35 direct supplier contracts were established to support more predictable, cost effective and transparent purchasing across the estate. These combined actions resulted in a substantial cost reduction.

Powered by Automation

Beyond purchasing and inventory, automation within the platform has helped to deliver efficiency gains in financial processing. Invoice posting, a previously manual task, is now automated through FutureLog.

Future Adoption

As FutureLog continues to be adopted across the region, IHG Procurement will maintain a measured approach to ensure the platform is deployed responsibly and is aligned to the needs of individual hotels and markets. Each implementation is informed by ongoing performance assessments, owner feedback and market conditions, with the aim of providing hotels with procurement experience that is easier to manage, more transparent and better positioned to support cost effective purchasing solutions.

As this work progresses, IHG remains focused on ensuring that procurement technology supports owners in helping to manage costs more effectively, finding solutions to help free hotel teams from administrative tasks, and strengthening the overall operational environment in which hotels compete and grow.

Discover how our procurement program can benefit your property in Austrailia. Contact the team today.

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