Intercontinenal Dubai Business Bay 

IHG Procurement in IMEA has introduced a more structured and consistent approach to purchasing everyday operational goods, designed to help better support hotels and owners across the region. This approach aims to make routine buying simpler and easier to manage by improving product data and establishing commercially aligned agreements. While results may vary depending on the category and market, standardizing common hotel needs has enabled the team to negotiate arrangements that reflect the combined scale of participating hotels. In turn, this is intended to help provide cost effective pricing and offer hotels a more reliable and well‑defined range of product options for their day‑to‑day operational requirements.

To ensure these commercial arrangements could be put into practice effectively, IHG Procurement in IMEA has also made upgrades to its procure to pay (P2P) systems. Hotels in the UAE, for example, are now operating fully on cloud based systems, and KSA hotels are close behind. These upgraded digital systems help facilitate the use of commercial agreements by improving the consistency with which pricing, catalogues and ordering workflows can be accessed, while also helping to reduce reliance on manual processes where appropriate.

Building a Stronger Commercial and Digital Foundation Across IMEA

Before the first agreements were deployed, a technical proof of concept was conducted to validate feasibility and ensure that data and system requirements were properly aligned. Following this, the region began planning additional category waves for 2025, with the pace of deployment shaped by the readiness of local systems and the operational needs of participating hotels. This careful sequencing helps ensure that benefits are delivered in a stable and sustainable way.

For owners, the impact is straightforward: hotels can gain access to a clearer, more consistent purchasing experience supported by commercial agreements and improved digital platforms. Standardized catalogues may mean product choices are easier to compare. Regional agreements can help underpin cost effective pricing with stronger commercial alignment. And in markets where digital systems have already been upgraded, the process of ordering can potentially become faster and more reliable.

As the region continues its expansion of this model, the focus remains on ensuring that each new category and market is introduced responsibly and aligned with hotel needs. The early results show meaningful promise, and the ongoing combination of commercial agreements and digital capability aims to offer hotels a procurement experience that is more transparent, easier to navigate and better positioned to help support long term operational outcomes.

Join us to learn more about how the program can benefit your properties. Simply contact the team today.

Últimas noticias